Shopping Cart
Super-Fast Next-Day Delivery*! Free shipping on orders over $50 Same-Day shipping, order before 2PM (AEST)

Terms and Conditions

CHANGES TO TERMS

Because of frequent changes in Internet technology and applicable law we reserve the right to make changes to these Terms and Conditions at any time that technology and legal changes require. You should check these Terms and Conditions regularly for such changes.

CHANGES TO PRODUCTS

We and any other persons involved in the management of this website may make changes in the products described, and to other content of this website, at any time without notice. We make every effort to ensure that product descriptions on our website are accurate. However some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified. All depictions contained on the website are for illustration purposes only. Because of differences in picture inks, computer monitors and printer ink, colors of the actual product may vary slightly from those observed.

PRODUCT PRICES

The price displayed for products on this website represents the full price, including GST, for the product itself but does not include postage/delivery charges that will depend on the destination. We reserve the right to change prices displayed for products on our website at any time.

AGE RESTRICTIONS

You must be at least eighteen (18) years of age to place an order with us. We do does not knowingly accept orders from anyone under 18. By placing an order with us through this website you acknowledge that you are over eighteen (18) years of age. Should we suffer any loss or damage as a result of a transaction entered into by a person under the age of 18, we reserve the right to seek compensation for such loss or damage from the parents or guardians of the person who placed the order(s) with us.

KINDLE REPAIRS

The Kindle is sold sealed in it's original box. We do not have the knowledge and technology necessary to repair Kindles, and we will not make any such attempts. 

SECURITY POLICY

We take reasonable steps to ensure that your personal information is secure. We have robust systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information. We regularly upgrade these systems and review our procedures to ensure high standards of security are used to protect your personal information. As a condition of working at ReaderShop all our employees sign a confidentiality agreement. We do not store any credit card information and all transactions are processed through a SSL with high encryption.

INCORRECT / INSUFFICIENT ADDRESS

Customers are responsible for providing the correct address, including Company Name, Floor, Level, correct Suburb,  Street Name and Number. Orders with incorrect or insufficient address could be returned to us.  

KINDLE SALES - RETURNS FOR KINDLES

All sales of Kindles are considered final. We do not offer refunds, credits or exchanges. If you do not accept this condition please do not place your order. 

CASES, ACCESSORIES AND SCREEN PROTECTORS

Cases, Accessories and Screen Protectors have a 30-day money back guarantee against manufacturing problems. Also if you did not like one of those items you have received (Case, Accessory or Screen Protector), you can contact us within 30 days of placing your order and we'll organise a refund, exchange or replacement . Accidents and problems caused by misuse are not covered by warranty. 

REFUND INCOMPATIBLE PRODUCTS

We have a Compatibility section for every product we sell. 99% of our customers order compatible products so our business model and prices are designed with those customers in mind. We will charge a $6.75 restocking fee per refunded item and shipping costs are not refundable. Refunds can take up to 5 business days and we might ask for the incompatible item to be returned before processing the refund. 

PLEASE DO NOT RETURN ANY ITEMS WITHOUT OUR CONSENT. 

Our return address is only given to customers when the return is approved. Customer service must be contacted prior to returning any item. We accept no responsibility for items returned to any address other than the one provided by customer service, such as our mailing address in Gordon (which is just for letters). Please select the option Warranty and Returns in our Contact Us page http://www.readershop.com.au/pages/contact-us and follow the instructions.

LOCAL WARRANTY FOR KINDLES

All Kindles purchased after 01 Jan 2012 are eligible for a 12 month local warranty starting from the day the order is placed. Please contact us for all claims. Customer must have follow troubleshooting guides indicated on the website and also must have contacted Amazon.com free Technical Support to try to resolve the issue as indicated in our site. Customers that request replacements for the slightest technical problem without having consulted any of the guides we recommend or consulted any technical support might not be eligible for replacements. If we are low in stock, priority will be given for new orders. Conditions for the replacement: we must receive the faulty Kindle with all accessories, the Kindle must be proven faulty, it must not have any sign of misuse. We won't replace the Kindle if the customer has purchased the wrong model or changed his / her mind.

OUR ADDRESS ** FOR LETTERS ONLY **

Our address, for letters only, is

ReaderShop
Suite 1A Level 2
802 Pacific Highway
Gordon NSW 2072 

Please note this is not our warehouse. This office location is also not equipment to accept returns. Any items returned to this location will be discarded. 

RESOLVING YOUR CONCERNS

If you have any concerns with, or do not understand, our Terms and Conditions we encourage you to contact us and we will make every endeavour to resolve your concerns. Contact us

 

 

Safe Online Payments

Credit card payments are processed by eWay and CBA. We don't have access to your credit card details and your personal information is encrypted and securely processed. Bank deposits are processed by Bankwest with automatic verification. Learn more

ReaderShop is a Trusted Site

We are covered with a $100,000 Identity Protection theft or fraud insurance from McAfee. In addition to being tested and certified to be SECURE, the Identity Protection trustmark gives you coverage after you make a purchase. Learn more

100% Australian Owned

Australian Owned & Operated

We have been in business since 2010, right when the first Kindle arrived in the country, and are proud to have served over 70,000 customers. Thank you for supporting Australian businesses