Most Kindle problems can be easily resolved by Amazon. Sometime the Kindle only needs a reset, an adjustment or an update. Replacements are not fast, you will have to send the Kindle to us, wait for us to receive and verify the problem, then wait for us to send the replacement for you. This might take a few days.
Please try resolving the issue with Amazon first, they provide this service for FREE to all Kindle owners.
ReaderShop does not provide any technical support for Kindles
Technical Support is given FREE OF CHARGE by specialised technicians working for the manufacturer (Amazon).
How to get Amazon's Free Technical Support for Kindles
Amazon provides free technical support for all Kindles. You can email, chat, or even have them calling you in Australia. Here's how:
1. Go to Amazon's Technical Support page.
2. Make the following selections:
If you disagree and believe we are obligated to provide technical support, you can make a complaint here.